Call (301) 936-0619 for water damage or mold in College Park, Hyattsville, Greenbelt or Beltsville. There is no web form on this site, because a phone call gets a plan started faster. If water is spreading, call first and read the rest later.
What to Tell Us When You Call
- Your address and the nearest cross street.
- Where the water is, and where you think it came from.
- Whether the water touches outlets, appliances or the panel.
- When the water started, and what you have already shut off.
- Whether you rent or own, and your insurer's name if you have it handy.
You do not need every answer to call. A technician will ask the questions that matter and tell you what to do while a crew is arranged. If the water may contain sewage, say so on the first sentence.
Business Details
College Park Water Damage Pros, 7236-7370 Baltimore Ave, College Park, MD 20740. Phone: (301) 936-0619. Email: [email protected]. The emergency line is open 24 hours a day, every day, including holidays.
Before You Call: Quick Safety Check
If you smell gas, leave the building and call 911 from outside. If water is touching outlets or the panel, stay out of the wet area and call the electric utility or 911. For a sewer backup, WSSC Water's 24-hour line is 301-206-4002, and it helps to take photos before cleanup.
For more on what happens after the call, read about water mitigation and emergency water removal.
While You Wait for the Crew
- Stop the source if it is safe to do so, such as closing a fixture shutoff valve or the main water valve.
- Move valuables, electronics and papers out of the wet area.
- Take photos and short videos of the water and the damage before moving anything.
- Do not use a household vacuum on standing water.
- Open cabinet doors under sinks and lift furniture off wet carpet if you can do it safely.
Those steps limit the damage without putting you at risk. They also give your insurer a clear record of how the loss started, which tends to make claims conversations simpler.
Other Ways to Reach Us
The phone is the best channel for anything urgent. For questions that can wait, such as a records request or a question about a past job, write to [email protected] and include the address of the job. Replies go out during business hours, so do not use email when water is on the floor.
Reaching Us From Nearby Towns
The same line serves Hyattsville, Greenbelt and Beltsville. Say the town and the street on your first sentence so the right crew can be arranged. If you are unsure about coverage at your address, ask. We confirm each one on the phone.
If You Smell Sewage or See Dark Water
Dark, cloudy or foul-smelling water is treated as contaminated. Keep children and pets away from it, avoid touching it, and do not try to wash it away. Tell the technician what you see so the right protective steps are planned. The flood damage restoration page explains how contaminated water is handled differently from a clean supply-line leak.
What Happens After You Call
The technician on the line confirms the address, asks what is wet and decides how urgent the situation is. If a crew is needed, it is arranged and you are told what to expect. Same-day response is offered when available, and no arrival time is promised, because distance and active jobs change the answer.
On arrival, the crew checks for hazards, finds the source of the water and begins with extraction if there is standing water. Drying equipment is set after that, and the scope and price are explained before the main work begins.
Keep your phone nearby after the call. The crew may phone from a different number to confirm the address or ask a last question before arriving.
Reference Standards
Our crews refer to ANSI/IICRC S500 for water damage and S520 for mold. Ask the technician on the line what that means for your job.
Contact Questions
No. This site is call-only, because a phone call is the fastest way to start a plan when water is involved. The number is (301) 936-0619.
Yes. The emergency line is open 24 hours a day, every day, including holidays.
Email works for non-urgent questions at [email protected]. If water is spreading or you smell sewage, call.
The business address is 7236-7370 Baltimore Ave, College Park, MD 20740. Calling first is the best way to reach a person, because crews are often out on jobs.